Digital Item Delivery Policy

1. Seller and delivery method

WILDSTONE STUDIOS LTD, trading as Coppedskins, company number 17358100, of Dept 6958, 196 High Road, Wood Green, London, N22 8HH, United Kingdom, sells the digital items offered at coppedskins.com.

We deliver CS2 items to the Steam account specified for the order through the Steam trading system. No physical shipment, activation key or emailed redemption code is supplied. An email confirming an order is not the item itself.

Contact info@coppedskins.com for delivery assistance. This policy should be read with our Terms & Conditions and Refund & Cancellation Policy.

2. Before you purchase

You need a Steam account that can receive the selected item and any account settings required by Steam for the transfer. Provide accurate account and trade information at checkout and check it before paying.

Account restrictions, security changes, an invalid trade URL or insufficient inventory capacity can prevent or delay delivery. We will explain any item-specific restriction known to us before purchase. You should also check the receiving account for restrictions shown by Steam.

Do not supply an account or trade URL that you are not authorised to use. Contact us immediately if you entered an incorrect destination. We cannot promise to redirect or recover a completed transfer, but will investigate any report and remain responsible where the error is ours.

3. Processing and timing

Fulfilment follows acceptance of the order and confirmation of payment, subject to necessary checks and any agreement about when digital supply may begin.

The delivery estimate and any known waiting period applicable to the selected item will be shown before purchase. We work to deliver within the stated period. Delivery can require you to accept a trade offer, so completion also depends on your response and Steam’s availability.

An indication of fast delivery is not a guarantee that every transfer is instantaneous. If an unexpected issue affects the agreed timing, we will notify you through the available order or contact channel and explain the next step. Your rights if delivery fails or is unreasonably delayed are set out in the Refund & Cancellation Policy.

4. Receiving the item safely

Review the trade in Steam before accepting it. Check that the item matches your purchase and that the offer does not require you to give up unrelated items. If something looks wrong, do not accept it; contact us using the email on our website.

We will not ask you to send an additional skin or make a separate payment to “verify” or “unlock” an already paid delivery. We do not need your Steam password or authentication code.

If an offer expires or is rejected, contact us. We may be able to arrange another delivery attempt after checking that the original transfer did not complete. Do not accept competing or unexpected offers while the order is being investigated.

5. When delivery is complete

Delivery is complete when the correct item reaches the Steam account agreed for the order and the platform’s records confirm the transfer.

Creating or sending a trade offer, assigning an item to an internal account or marking an order as processed does not by itself constitute delivery to your Steam inventory. We will investigate discrepancies between an order status and the underlying transfer record.

Completion does not remove remedies for a wrong item, a non-conforming supply or a later reversal that leaves the order unfulfilled.

6. Trade holds, protection and restrictions

Steam can impose different types of restriction, including a hold before a trade completes and protection or transfer limits after an item is received. These are not all the same and may affect delivery or onward use differently.

The relevant restriction and remaining period shown by Steam should be checked for the particular item and account. Platform rules can change, so we do not promise that every restriction lasts a fixed number of days or that an account setting removes all restrictions.

If a restriction will delay delivery and is known before purchase, it must be disclosed in the offer. We do not describe an item held only on our side as already delivered to your Steam account.

7. Problems and remedies

If an item has not arrived, check your order and Steam trade status, then contact us with the order number and relevant reference. We may ask you to correct receiving-account settings or confirm an outstanding offer.

If the item is unavailable or cannot be delivered, we will address cancellation and repayment. We will not substitute an item with materially different characteristics without your agreement.

If a trade is reversed, follow section 7 of the Refund & Cancellation Policy. Recovery of an item and repayment are checked separately so that the correct outcome can be established.

8. Availability by country

Delivery is subject to the service restrictions listed in section 3 of our Terms & Conditions, applicable law and technical availability. An accessible website does not itself mean that every order or receiving account is eligible.